Privacy Policy

How we collect, use, and protect your personal information

Last updated: 1st January 2026

CryptoNovae Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cryptonovae.world and use our restaurant food cost control services.

Data Controller Information

CryptoNovae Ltd is the data controller for the personal data we process. Our contact details are:

Data Collection

We collect information about you in various ways when you use our services. The data we collect may include:

  • Personal Information: Name, email address, phone number, business name, and other contact details you provide when enquiring about our services or subscribing to our newsletter.
  • Communication Data: Information contained in communications you send to us, including the content of your messages and metadata associated with them.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, and other analytical data.

How We Use Your Information

We use the information we collect for various purposes, including to provide, maintain, and improve our services. Specifically, we use of your data for:

  • Providing and delivering our restaurant food cost control services and guidance
  • Responding to your enquiries and providing customer support
  • Sending you newsletters and marketing communications (with your consent)
  • Improving our website and services based on your feedback and usage patterns
  • Complying with legal obligations and protecting our legal rights
  • Preventing fraud and ensuring the security of our services

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: For marketing communications and newsletter subscriptions
  • Contract: To provide our services and fulfil our contractual obligations
  • Legitimate Interests: To improve our services, ensure security, and conduct business operations
  • Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and conducting our business
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal processes
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Contact and enquiry data: Retained for up to 3 years after last contact
  • Service delivery data: Retained for the duration of our service relationship plus 6 years for legal and tax purposes
  • Marketing data: Retained until you unsubscribe or withdraw consent
  • Website analytics data: Typically retained for 26 months

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@cryptonovae.world.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding privacy matters, please reach out using the following contact information:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.